![]() Instead, follow the steps provided in this article to make the process as smooth as possible. If you plan on mass deploying Desktop Sync, you should not "clone" (manually copy application files and folders) from an existing installation as this can lead to sync errors. Once the upgrade has finished installing, click Finish on the Setup Wizard window.If you are asked if you want to allow the app to make changes to your device, click Yes.On the next page, click Update to get the newest version of Desktop Sync.Double-click on the package that was downloaded.The download should start automatically.Note: You can also manually download the newest version of Desktop Sync. Click Upgrade Now to start the process.When a new version of Desktop Sync is available, you may get a pop-up asking you to upgrade. Use the steps below when an upgraded version of Desktop Sync is released so you can experience the new features and functionality. You can monitor the progress of the sync from the Desktop Sync home page. Note: If you have chosen to sync a large number of folders and files, it will take time for all of the items to be available on your computer. You can navigate to the folder's location on your computer by clicking Open Folder or simply close the window to go to the Desktop Sync home page. Once completed, the files will begin syncing to your computer and you'll receive a confirmation email.Note: If you select a parent folder, all of the sub-folders will automatically be selected. Check the box next to the folders you'd like to synchronize to your computer and click Save.If you are on a trial, this page will be skipped. Note: This page will be displayed if you are a current Egnyte customer. You may have to click the Egnyte icon that appears on your desktop to open the page. ![]() If you utilize an SSO provider, click Other Login Options. Enter your Egnyte username and password and click Continue. Once the installation has been completed, click Finish to close the setup wizard.Click the Install button to start the installation process.You can leave the default destination and click Next or select Change to select a different location before continuing. Select where the synchronized folders should be stored.IMPORTANT NOTICE: Desktop Sync is no longer supported as of December 31st, 2019. ![]()
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